Contact us

We’d love to hear from you! Whether you have questions about our products, need support, or want to explore potential partnerships, our team at SmartcomputersKe Technologies is here to help.

FAQs

Within Nairobi: Orders placed within Nairobi will be delivered within 2-3 hours from the time of order confirmation during our operational hours.

Within Kenya: Orders outside Nairobi but within Kenya will be delivered within 24 hours from the time of order confirmation, subject to stock availability and logistical considerations.

East Africa: Orders within East Africa (outside Kenya) will be delivered within 3-5 business days from the time of order confirmation, depending on the destination and local customs clearance procedures.

Visit the Website:
Open your web browser and go to the website of SmartComputerske Technologies Limited. In this case, the website is https://www.smartcomputersketech.co.ke/

Locate the Account Creation Section:
Look for a “Sign Up,” “Register,” or “Create Account” option on the website’s homepage. This is usually located in the top-right corner of the page or in the main menu.

Provide Your Information:
Click on the “Sign Up” or equivalent option to start the account creation process. You will be asked to provide certain information, such as your name, email address, phone number, and create a password.
Verify Your Email (if required):

Some websites require email verification to activate your account. After entering your information, check your email inbox for a verification email from SmartComputersKE Technologies Limited. Follow the instructions in the email to verify your account.
Complete Your Profile (if required):

Once your account is verified, you may be prompted to complete your profile by providing additional information such as your shipping address, billing information, and preferences.
Agree to Terms and Conditions:

Before finalizing your account creation, make sure to read and agree to the website’s terms and conditions, privacy policy, and any other relevant policies.
Confirmation and Access:

After completing the account creation process, you should receive a confirmation message indicating that your account is successfully created. You can now log in to your account using the credentials you provided.
Explore Account Features:
Once logged in, you can explore the features available in your account, such as viewing order history, managing preferences, and accessing special offers or promotions.

Customers can track their orders using the provided tracking number on our website or through the designated courier service’s tracking portal.
Updates regarding the status of your shipment, including estimated delivery times, will be communicated via email or SMS.

You can call us via our contact numbers to follow up with your order on +254792 758560 or +254 111 787140 or email us on info or sales@smartcomputersketech.co.ke 

Also can whatsapp us on the numbers provided to get prompt updates.

The prices on the website are VAT Exclusive, we only sell products with VAT on clients who request to have VAT added on their total pricing like Institutions, Companies and individuals. We are Tax compliance and we generate ETims receipt once payment has been processed.

Yes, you can typically pre-order an item that is sold out if the option is available on SmartComputersKE Technologies Limited’s website. Here’s how pre-ordering generally works:

  1. Check Product Availability:

    • Visit the product page of the item you want to pre-order on SmartComputersKE Technologies Limited’s website. If the item is sold out but available for pre-order, there will usually be an option or button indicating “Pre-Order” or “Pre-Order Now.”
  2. Select Pre-Order Option:

    • Click on the “Pre-Order” or equivalent option to add the item to your cart and proceed to the checkout process. Follow the prompts to complete your pre-order.
  3. Review Pre-Order Terms:

    • Before completing the pre-order, review any terms and conditions specific to pre-orders, such as estimated availability dates, payment requirements, and cancellation policies.
    • Pay attention to any information provided regarding when the item is expected to be in stock and when your pre-order will be fulfilled.
  4. Complete Payment for Pre-Order:

    • During checkout, you may be required to make a full or partial payment for the pre-ordered item, depending on SmartComputersKE Technologies Limited’s policies.
    • Follow the payment instructions and provide the necessary payment information to secure your pre-order.
  5. Receive Confirmation:

    • After successfully placing your pre-order and completing the payment, you should receive a confirmation email or order summary confirming your pre-order details, including the expected availability date.
  6. Wait for Fulfillment:

    • Once you’ve pre-ordered the item, you’ll need to wait until it becomes available in stock and SmartComputersKE Technologies Limited fulfills your pre-order.
    • SmartComputersKE Technologies Limited will typically notify you via email or update your account status when the pre-ordered item is ready for shipment.
  7. Monitor Pre-Order Status:

    • Check your email or log in to your account periodically to monitor the status of your pre-order. SmartComputersKE Technologies Limited may provide updates on any changes to the availability or shipping timeline of your pre-ordered item.

Pre-ordering allows you to secure an item that is currently out of stock but expected to become available in the future. It’s important to review the pre-order terms and policies, make the required payment, and stay informed about the status of your pre-order until it is fulfilled.

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