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    Frequently asked Questions

    Common queries answered

    Within Nairobi may take 2-3 hrs from the order time. Outside Nairobi takes a Maximum of 24hrs for orders within the borders of kenya and for East Africa countries (Uganda, Tanzania and South Sudan) takes 3-5 days working days.

    Item can be returned within 3 working days if your within Kenya and 7 days if your within the East African community for either exchange or warranty AS LONG AS item is shipped back in the original packaging and without any defect.

    While making order you can specify where you want the item to be picked or dropped at.

    You can keep track of the item ordered via our office contacts indicated on the contact form or via our mails.

    We have working contacts that can be picked at anytime within the working hours.(0845 to 1830hrs) Monday to Saturday

    Before shipping of any product we ensure we call to confirm order availability, client requirements and shipping address or details to ensure we have right information.

    We ship to all parts of Kenya, cities in Uganda, Tanzania and South sudan. On special arrangement we can also ship to other countries

    While packaging our items we ensure that we have them on a well shielded box to ensure items are delivered to clients in the condition they were dispatched in.

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    Warranty Guaranteed

    6 Months for Ex-UK & 1yr for Brand NEW

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