Smartcomputerske Technologies Limited-Shipping Policy
At SmartComputerske Technologies Limited, we strive to provide efficient and reliable shipping services to ensure timely delivery of your orders.
Our shipping policy is designed to cater to customers within Nairobi, across Kenya, and in East Africa.
Shipping Timeframes:
Within Nairobi: Orders placed within Nairobi will be delivered within 2-3 hours from the time of order confirmation during our operational hours.
Within Kenya: Orders outside Nairobi but within Kenya will be delivered within 24 hours from the time of order confirmation, subject to stock availability and logistical considerations.
East Africa: Orders within East Africa (outside Kenya) will be delivered within 3-5 business days from the time of order confirmation, depending on the destination and local customs clearance procedures.
Shipping Charges:
Nairobi: Shipping cost within Nairobi depends with the distance and size of the parcel which maybe delivered via a rider or cab.
Kenya: Shipping charges for deliveries within Kenya are determined based on the weight and dimensions of the package. The shipping fee will be clearly displayed at checkout.
East Africa: Shipping fees for deliveries to East African countries will be calculated based on the destination and package specifications. Customers will be informed of the shipping charges during the checkout process.
Order Processing and Confirmation:
Upon receiving your order, our team will process it promptly, subject to product availability.
Once your order is confirmed, you will receive a confirmation email or SMS with details of your order, including the estimated delivery time.
Delivery Partners:
We partner with reputable courier services and logistics providers to ensure safe and timely delivery of your orders. (Wellsfargo, G4s or other local courier services)
For deliveries outside Nairobi and Kenya, we work closely with international shipping partners to facilitate smooth customs clearance and delivery to your location.
Tracking Orders:
Customers can track their orders using the provided tracking number on our website or through the designated courier service’s tracking portal.
Updates regarding the status of your shipment, including estimated delivery times, will be communicated via email or SMS.
Returns and Exchanges:
For information regarding returns, exchanges, or damaged items, please refer to our Returns and Refunds Policy available on our website.
Contact Us:
If you have any questions or need assistance regarding shipping, please contact our customer support team.
via +254 111 787 140 or via warranty@smartcomputersketech.co.ke
We are here to help you with any shipping-related inquiries. Smartcomputerske Technologies Limited is committed to providing exceptional customer service and ensuring a seamless shipping experience for all our valued customers.