Return Policy

Smartcomputerske Technologies Limited Return Policy

Thank you for shopping at Smartcomputerske Technologies Limited.
We want to ensure your satisfaction with every purchase. Our return policy is designed to provide you with a hassle-free experience in case you need to return an item purchased from us within 7 days.

Eligibility for Returns:
To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.
Returns are accepted for items purchased directly from Smartcomputerske Technologies Limited within the last 7 days.

Non-Returnable Items:
Certain items are not eligible for return, including: Software or digital products with activated licenses.
Items damaged due to misuse, negligence, or improper handling. Items that are not in their original packaging or have missing parts.

Return Process:
To initiate a return, please contact our customer support team within 7 days of receiving your order. You can reach us via or +254 792 758560.
Provide your order number, details of the item(s) you wish to return, and the reason for the return.
Our customer support team will guide you through the return process, including providing a return authorization and instructions for shipping the item back to us.

Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
We recommend using a trackable shipping service and insuring the package for the value of the item, as we are not responsible for lost or damaged return shipments.

Refund or Exchange:
Upon receiving the returned item and verifying its condition, we will process your refund or exchange as per your preference.
Refunds will be issued to the original payment method used during the purchase.
Exchanges are subject to product availability. If the desired item is unavailable, a refund or store credit will be provided.

Processing Time:
Refunds are typically processed within 5-7 business days after receiving the returned item. The timing of the refund appearing in your account may vary depending on your payment method and financial institution.

Contact Us:
If you have any questions or need assistance with a return, please contact our customer support team. We are here to help you with any return-related inquiries.
SmartComputersKE Technologies Limited strives to make the return process as seamless as possible while ensuring fair treatment for our customers. We appreciate your understanding and cooperation in adhering to our return policy guidelines.

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